Mobility · Service Design · 2024

Picking

A mobile parking service that connects the moments before, during, and after parking—so drivers can find a viable space, plan the trip, stay ahead of time limits, and manage payment without switching tools.

Role
UX research · Product design · UI
Format
Mobile parking service
Audience
Drivers in dense urban areas
Date
December 2024

One parking journey · One service

Park with
a plan.

Picking turns uncertainty into a sequence: check availability, compare a route, arrive, pay, and receive the reminder before the parking window closes.

FIND · PLAN · PARK · MANAGE
Picking mobile app screens and parking route mockups

Parking is not one task—it is a chain of uncertain decisions

The existing journey begins before the car stops and continues long after. Drivers search without reliable availability, circle crowded areas, move between meters and payment apps, remember local limits, and later try to find the vehicle again.

Competitor review showed a split experience: some services focus on payment and renewal, while others expose availability for operators. The opportunity was to connect real-time guidance with the driver's complete journey.

01

Find a viable space

Availability and restrictions need to be understood before the driver commits to a street or lot.

02

Reduce circling

Less searching means less stress, less wasted time, and fewer unnecessary steps.

03

Remember the limit

Timed spaces create a second task: knowing when to return, extend, or move the car.

04

Bring the car back

Payment, vehicle records, and the parked location should remain available in one place.

Picking research board with journey map, parking data, comparison, and pain points
Research synthesis · the before-state journey, parking supply context, competitor comparison, and service opportunity

Design for the whole day, not only the payment moment

The primary persona is a student who drives into a crowded area and frequently loses time searching near school. Her need is not simply “show parking”; she needs a plan that fits several destinations and tells her when the plan has to change.

01 · PLAN

Add destinations

Build a multi-stop trip and compare parking options around each location.

02 · GUIDE

Choose a space

Review availability and navigate toward the selected parking area.

03 · PROTECT

Track the clock

Save the parking limit and receive a warning before overtime.

04 · MANAGE

Keep it together

Handle payment, saved plans, bound vehicles, and the parked location.

Picking persona, improved journey, storyboard, and wireframes
From persona to improved journey · storyboard and wireframes for planning, navigation, parking selection, and management

Four connected services make one parking assistant

ROUTE PLANNING

Plan ride

Add several destinations, search each location, select parking options, and save the complete route for later.

Multi-stop routeParking choiceSaved plan
Picking destination and route planning screens
TIME & PAYMENT

Stay ahead

A live parking card keeps the remaining time, fee, location, and vehicle visible. Notifications turn the time limit into an active safety net.

CountdownBillingMove-car reminder
Picking billing, notification, and parking timer screens
VEHICLE MANAGEMENT

Return with context

Drivers can keep vehicle information, active parking, previous plans, and account details together instead of reconstructing the trip from separate apps.

My vehiclesActive parkingPlan history
Picking vehicle and trip management screens

A map-first UI with one unmistakable blue

The interface uses blue as both brand color and primary action signal. White cards separate trip, billing, and vehicle information from the map, while restrained status colors keep availability and urgency readable.

#0080FF Primary#7BBDFF SecondaryRoboto hierarchyRounded cardsMap-led navigation
Picking visual system and high-fidelity interface collection
High-fidelity system · login, destination planning, active parking, billing, notifications, vehicle management, and saved rides

The value is continuity

Before parking

Availability and route planning reduce the number of blind decisions before arrival.

While parked

The active card keeps location, time, payment, and the next required action visible.

After the stop

Saved plans and vehicle context make repeated trips easier to reconstruct.

System direction

The concept is strongest when live availability and local restriction data are trustworthy enough to support the plan.

PICKING · PARKING SERVICE

Turn parking from a sequence of interruptions into one continuous journey.

Back to all projects